Shipping and Returns
*Please note that shipping to Russia and Ukraine is temporarily suspended.*
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If you place your order before 22:00 on weekdays, our team will do their best to send it within 3 working days. However, in rare cases, our shipping times can experience some delay. If for whatever reason, we can’t meet our usual shipping times, we will let you know as soon as possible.
Receiving your order
We work with PostNL and DHL for delivery. After placing your order, you will receive a message from them telling you when to expect your delivery. Make sure you fill in your information correctly, so the courier can reach you. We have no control over the delivery because our courier partners are responsible for the shipping. But if you have any questions about your order, please don’t hesitate and get in touch with our customer service team. They will do their best to answer your questions!
Missed your delivery?
Did you miss your moment of delivery? The delivery person will try to deliver your parcel to your neighbours or at a nearby Service Point or Parcel Shop. In both cases, you will receive a card in your mailbox with the address where you can pick up your order. This card contains important information on how to receive your order, so keep an eye on your e-mail and your letterbox!
Shipping Costs
NL
Standard Shipping - €4.95
Free Shipping - €40
Mainland The Netherlands incl. Wadden Islands
Est. Delivery Time: 2 - 5 days
EU 1
Standard Shipping - €6.95
Free Shipping - €60
Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Lichtenstein & Poland
Est. Delivery Time: 2 - 5 days
EU 2
Standard Shipping - €8.95
Free Shipping - €80
Bulgaria, Croatia, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Portugal**, Romania, Spain**, Sweden, Slovakia & Slovenia
Est. Delivery Time: 5 - 8 days
EU 3
Standard Shipping - €10.95
Free Shipping - €100
Serbia, Greece & Malta*
Est. Delivery Time: 8 - 12 days
WORLD
Standard Shipping - €29.95
Free Shipping - €300
Rest of the world***
Est. Delivery Time: 14 - 21 days
* Please be aware that Shipping times for Greece and Malta are highly irregular, possibly taking up to 2 weeks of delivery.
** We only ship to Mainland Spain and Portugal.
***Registered package incl. customs declaration.
****A Remote Area Surcharge may be applicable on rare occasions. It is an additional fee for shipments made to locations that the courier deems to be remote. Remote is defined as islands and highlands; or a postcode/zip code that is difficult to serve. We will contact you if a surcharge applies to your order.
Shipping Process
The Chammy Cosmetics shipping process goes through the following steps:
1 - Your order is collected in our warehouse.
2 - Our warehouse staff will carefully pack your order.
3 - Your order will be picked up by our courier
4a - Your order will be delivered to your shipping address.
4b - Your order will be delivered to your service point. In this case, don't forget to bring your ID!
Check your order after receiving it. Is there a product missing or is something damaged? We apologize and kindly ask you to contact our customer care as soon as possible. Please send us clear photographic evidence in case of any damage.
Returns
You are entitled to return your order up to 14 days after receipt without notice, provided that the seal is not broken. If the seal is broken, your order is final and cannot be returned. If you use your right of cancellation, you will have 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your address to us are for your own account. These costs are approximately €6.99 per package within the Netherlands, for the exact rates consult the website of your carrier. If you use your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories, if reasonably possible.
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To use this right, you can contact us at contact@chammycosmetics.com We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.
When returning from Belgium, Germany or other EU countries, send us an email with your order information to contact@chammycosmetics.com. We will assist you in the return process.
FAQ
I have not received a shipping receipt
It is possible that your spam filter is active and is filtering our shipping receipt. We recommend that you check your spam filter settings and, if necessary, adjust them.
Alternative Address
You can deliver your order to a different address than your billing address. Under "My Address Information" you have the option to enter your billing address and shipping address. You can change this at any time. This gives you the freedom to order your order at your home and next time at the office. If you have your order delivered to you at the office, make sure that you enter the correct address with a possible number extension.
Missing items
In case you have ordered one or more items, but have not received these items, please contact us and we will be happy to assist you.
I received the wrong article
In case you have received one or more items that you have not ordered, please contact us and we will be happy to assist you.
Order not received
In case you have not received your order, please use the Track & Trace code to track your order at the carrier. If your order is also not traceable, please contact us as soon as possible, and we will be happy to help you. For a correct and trouble-free delivery, always check if the address is entered correctly.
I filled in the wrong address
Filled in the wrong address? Please contact us as soon as possible, mostly we can still change this. If the package is already underway with the delivery, unfortunately, we cannot do anything anymore. Please keep us informed, we will do everything we can to get the package delivered. If the package has been returned to us, it is possible to resend the package. The shipping costs for resending will be charged. When cancelling a returned shipment due to an incorrect address, we will refund the amount excluding shipping fees.